Privacy and Information Security Notice

It means a lot to us that you selected Hannaford to be your supermarket. It’s important to us that you’re happy with the service you receive, whether it’s in-store, online or via direct mail. For this reason, we created the Hannaford Privacy Policy to show you exactly how carefully personal information is handled.

Your privacy and information security is of the utmost importance to us. We pledge to protect your privacy. We will never sell, distribute, or misuse the information you share with us.

Online Privacy Policy

Our Online Data Collection and Use Practices

• This statement explains the online data collection and use practices of Hannaford.com; the statement and its description of our online data practices does not apply to other online sites or to other services provided by Hannaford Bros. Co.(“Hannaford”), Delhaize America, Inc. or the Delhaize Group. This statement does not apply to the offline data collection and use practices of Hannaford, LLC, Delhaize America, Inc. or the Delhaize Group, such as data collection in a Hannaford Store. Please be aware that this privacy statement and the choices you make on this site will not necessarily apply to personal information you may have provided or will provide to Hannaford in other settings.
• Since Internet technologies continue to evolve and Internet business models are not fully established, this statement is subject to change. Any changes to the privacy statement will be posted on this page and we will notify you of any material changes by placing a prominent notice on the home page of Hannaford.com. We encourage you to periodically visit this page to stay informed about the data practices of Hannaford.com. By using this site, you consent to the data practices described on this page and any updates.
• Most browsers allow you to set your browser to prevent it from accepting new cookies, notify you when you receive a new cookie, or how to disable cookies. If you do not use cookies, that may prevent you from using some features of the website.

The Information We Collect On This Site

• Hannaford.com maintains and uses the anonymous, non-personal information collected in our server log files. This information includes such anonymous data as number of visitors to the site, most popular pages, the user's operating system (for example, Macintosh or Windows), and user's browser type (for example, Netscape Navigator or Internet Explorer). We use this information to help us improve our website and enhance your viewing experience. The server log files do not automatically collect email addresses or other personally identifying information. We do not tie this information to personal data and therefore it remains anonymous, unless you chose to provide the information to us through our registration process.You may decide to provide us with certain personal information (such as your name, address, a numeric identifier, phone number, age, gender, occupation, number of family members, number of children in your family, email address, and a password for access to Hannaford.com, dietary preferences, interests, the location of the stores where you shop most often etc.), and we, in turn, may use this information as noted in the section below captioned “The Information You Provide.” If you’d like, you can choose not to provide information. This may prevent you from taking advantage of some features of our website. Also, you can update information collected on our site in some instances. We may, however, retain the information that you previously provided.

Surveys

• The information we gather from online surveys on the Hannaford.com site is for Hannaford.com use only. We may use the services of a third-party to conduct surveys and to provide other Internet-related services to us which may involve the use of personally identifiable information that you have provided. If so, we require that such third-parties provide us with assurances that your information will not be sold, transferred, or used for any purpose other than that for which the third-party has been retained. If we publish the results of a survey online, the information is in a collective, non-personally identifiable form.

Cookies

• Our website uses persistent cookies to identify unique visitors and personalize your viewing experience. For example, we may store your zip code so we can display the stores closest to you. We do not correlate Cookie information with any personally identifying information such as name, address or email address. Most browsers allow you to set your browser to prevent it from accepting new cookies, notify you when you receive a new cookie, or how to disable cookies. If you do not use cookies, that may prevent you from using some features of the website.

The Information You Provide

• There are a number of places on this website where you can sign up for a promotion, request information, apply for a job, or otherwise register to participate in a program offered by Hannaford.com or by other companies on the Hannaford.com site. You may be asked to provide personal information in connection with these activities. Personal information may include your name, address, e-mail, credit card information, etc. This section will describe how Hannaford.com collects and uses the personal information you provide to Hannaford.com on the Hannaford.com site. This section does not apply to the data collection practices of other companies that may offer a program or activity jointly with Hannaford.com.
• When you participate in certain programs, we may require personal information such as your name, mailing address, and phone number to administer the program, to provide you with the information or service you requested, and to perform analyses of our services. We do not share this information with outside parties, however, we have hired outside companies to assist us in administering the programs, and to complete your requests, deliver customized promotional offers to you, such as additional savings and to perform statistical analyses of our services. Hannaford.com will provide those other companies with the information they need to perform the services, and that information may be provided to them directly at the time of your participation on our site, and we prohibit them from using the information for other purposes. Please be aware that we do not view parent companies, subsidiaries and affiliates of Hannaford as outside parties or outside companies and that we may periodically share personal information or aggregated information with Hannaford parent companies, subsidiaries and affiliates.
• You may also be asked to provide personal information such as your name, address, email address and phone number when you participate in contests or promotional offers from Hannaford.com or from other companies on the Hannaford.com site. When this information is submitted to Hannaford.com, it is used to administer the contest or promotional offer, and also to provide you with the information or service you requested. We do not control how other companies use the information you may provide to them and recommend that you check the Privacy Statement of the company requesting information for a description of their data collection practices. We do not share this information except where we have hired an outside company to administer the service, program or contest or perform statistical analyses of our services, or where the activity is sponsored by another company. As we noted above, Hannaford.com does not view parent companies, subsidiaries and affiliates of Hannaford as outside companies and we may periodically share personal information or aggregated information with Hannaford parent companies, subsidiaries and affiliates.
• In addition, Hannaford.com collects personal information when you voluntarily submit it to us, for example, when you apply for a job or email consumer relations. We have no obligation of any kind with respect to such information except as provided in this privacy statement. We use such information internally for the purposes collected and we treat any comments, suggestions and the like as public information.
• The Hannaford.com site provides links to third party sites as a service to our viewers and associates. You may be asked to provide personal information in connection with activities on such third party sites. Please be aware that Hannaford.com does not control such third party sites, does not endorse their content and is not responsible for the data collection and use practices of these other sites. Hannaford.com encourages you to be aware when you leave the Hannaford.com site and to read the privacy statements of each and every web site that collects personal information. This privacy statement does not apply to third party sites; it applies solely to information collected by Hannaford.com on this site.
• Hannaford is a dynamic company and continues to develop its business. In that connection, Hannaford might buy or sell divisions or assets. In such transactions, User information generally is one of the transferred assets.

How to Change or Delete Your Information

• If you have submitted personally identifiable information through our website and would like to change or delete that information, please use our Contact Us form. Please make sure to mention which pages, forms, or Hannaford sites you used to submit your information. You can always let us know if you do not want to receive e-mail from us.

Our Data Security Measures

• Rest assured that we have put into place physical, electronic and managerial procedures to prevent unauthorized access, maintain data accuracy, ensure the correct use of information and safeguard and secure the information we collect about you. However, Hannaford.com cannot guarantee that unauthorized access or disclosure of information will never occur.

Children's Privacy

• Hannaford.com does not collect or maintain information at our website from those we actually know are under 13. From time to time we may display information that is specifically aimed at children, for example coloring pages. However, registration is never required to access these pages and we do not collect personal information in connection with these activities.

Restrictions

• Hannaford.com may disclose personal information if required to do so by law or if we believe such action is necessary to comply with legal process served on Hannaford.com. If information received is harmful, obscene, threatening, criminal or has criminal implications, we reserve the right to use, disseminate, or store this information as we deem appropriate in our sole and absolute discretion.

Your Consent

• By using our website, you agree to the conditions of this privacy statement. We reserve the right to change this privacy statement. If we change the statement, we will post the changes on this page to keep you informed of the information we collect, how we use this information, and whether the information is shared with third parties. Your continued use of the site constitutes your agreement to this privacy statement and any updates.

How to Contact Us

• Should you have other questions or concerns about this privacy statement or our data collection practices, please call us at 1-800-213-9040.

Social Media Privacy Policy

On certain areas of our Site, you may be able to interact with other users or upload messages or other content, including videos ("Content"). We may terminate your account and your ability to upload Content if we believe, in our sole discretion, that you have violated any of the terms in these Terms and Conditions, or any law.

By submitting any Content to Hannaford Bros. Co., you represent and warrant that: (i) you are the sole author and owner of the intellectual property rights thereto; (ii) all content that you post is accurate; (iii) you are at least 13 years old; (iv) that use of the Content you supply does not violate these terms of use and will not cause injury to any person or entity; and (v) the Content does not contain viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of the Site or another user's computer.

You are prohibited from posting or transmitting any false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane Content or any Content that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Hannaford Bros. Co. will fully cooperate with any law enforcement authorities or court order requesting or directing Hannaford Bros. Co. to disclose the identity of or help identify or locate anyone posting any such Content.

You agree that you will not post Content that contains personal information about any individual, violates the privacy of any other individual or entity, or anything that you are under a contractual obligation to keep private or confidential. You agree that you will not impersonate any person or organization, including without limitation, an employee of Hannaford Bros. Co.. You further agree that you will not misrepresent an affiliation with another person or organization, nor will you post any Content that infringes any copyright, trademark, patent, trade secret or other intellectual property right of a third party.

You agree to indemnify and hold Hannaford Bros. Co. (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

Although Hannaford Bros. Co. may from time to time monitor or review discussion, chats, postings, transmissions, bulletin boards, and the like on the Site, Hannaford Bros. Co. is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Site.  Hannaford Bros. Co. assumes no responsibility or liability for any actions or communications by you or any unrelated third party within or outside of this Site.

Any communication or material you transmit to the Site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, nonconfidential and non-proprietary with no obligation of confidence on the part of Hannaford Bros. Co., its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.  Hannaford Bros. Co. cannot prevent the "harvesting" of information from this Site, and you may be contacted by Hannaford Bros. Co. or unrelated third parties, by e-mail or otherwise, within or outside of this Site.  Furthermore, Hannaford Bros. Co. is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information without any compensation to the person sending such information.

Ratings and Reviews Service, message boards, blogs, chat rooms, and other forums:

The Ratings and Reviews Service, message boards, blogs, chat rooms, and other forums (collectively, the "Boards") we may provide on this Site are intended to allow information exchanges, and for users to express their opinions. We encourage you to interact with the site by reading and commenting on our postings. Here are some additional ground rules to the items that we will post:

• Not all posts will be published. We reserve the right to review all submissions and to refuse to post any submission for any reason, in its sole discretion.
• We do not guarantee that you will have any recourse through Hannaford Bros. Co. to edit or delete any Content you have submitted. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Hannaford Bros. Co., are responsible for the contents of your submission.
• The purpose of the Boards is to focus on Hannaford Bros. Co. products. Accordingly, we will not post or comment on Hannaford Bros. Co. policies or rumors, or on our competitors‚ products, marketing strategies or players that endorse their products. We prefer to keep the topics related to Hannaford Bros. Co. equipment and players.
• We will offer links to some other websites. While many of these links will be to sites with which we have no commercial or other relationship, some links will be to websites where we have purchased advertisements.
• We will not post any Content that contains business solicitation of any type, including advertising a product or service, offering a product or service for sale, or directing readers to a location for more information about a product or service, or for which you have been compensated or granted consideration by any third party.
• We will not post any Content that includes any information that references other websites, addresses, email addresses, contact information or phone numbers.
• By submitting your email address in connection with your rating and review, you agree that Hannaford Bros. Co. and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
• We may occasionally edit some postings according to these policies. For more information, please click here for our Legal Notice.

Violations
If you believe that Content was posted in violation of these Terms and Conditions, please contact us via our Service Feedback form. We may, but typically will not, acknowledge receipt of your complaint.

You agree that we cannot and will not act as arbiter of disputes arising from third party communications or transmission to the Site, but will take only such action as we believe are appropriate in our sole discretion.

If you are a copyright owner and you believe your rights have been violated by Content uploaded to this Site, please follow our Proprietary Rights Complaint Process below.

Any Content you submit on this website containing artwork, audio recordings, copy, ideas, images, music, photography, text, video recordings, written materials and/or other materials is governed by these terms.

You hereby grant to Hannaford Bros. Co. an irrevocable, non-exclusive, royalty-free perpetual license to use and exploit the Content, including, without limitation, the title(s) and each and every element of the Content, in whole or in part, in any and all manner and media throughout the world. You hereby acknowledge and agree that: (a) Hannaford Bros. Co. shall have the right to edit, alter or arrange the Content in any way it desires in its sole discretion; (b) Hannaford Bros. Co. shall not have any obligation to provide you with any credit when using your Content; and (c) you waive any "moral rights" that you may have in the Content. You understand that Hannaford Bros. Co. will act in reliance upon your grant of rights, representations, warranties and indemnities in this Agreement and may incur substantial expense in reliance upon this grant of rights, representations, warranties and indemnities should Hannaford Bros. Co. use your Content.

Off-line Privacy Policy

Direct Mail Coupons

• Like most coupon programs, Hannaford has the ability to utilize coupon data to view customer redemption. Information gathered through these programs is only available in group-format. Individual customer purchases cannot be viewed. This data helps us to understand customer interest and develop ongoing offers that are relevant to you and your family.
  
  We assure you that your name, address and information about your grocery purchase related to the direct mail coupons will be never be sold to outside companies. Hannaford will only share the information with a very limited number of carefully selected third party business partners who are contractually bound to only use the information for the above-mentioned purpose and exclusively for Hannaford.
  
  There are two primary ways in which your data may be used.
  
  First, to provide you with a more personalized shopping experience, we will periodically send offers and other information about our products and services to groups of customers that appear to have similar interests. For example, if you bought dog food with the coupon, we may send you valuable offers for dog food or other related items available at Hannaford.
  
  Second, to provide additional value to our customers, we may allow our suppliers to provide offers to a select group of customers that may be interested in their items. To ensure your personal data is protected, we will obtain the materials from the supplier and communicate offers directly to our customers.
  
  In all instances, the information will only be used to provide information and offers regarding products and service available at Hannaford.
  
  If at any time you would like us to refrain from sending you direct mail, please let us know and we will do so immediately. No questions asked. Representatives at our Hannaford Customer Information Center are happy to assist with these requests. Feel free to call us anytime with questions or concerns at 800-213-9040.

Sweepstakes

• Any Hannaford entry form associated with a sweepstakes will provide an option to be added to our customer list. We’ll use the customer list to send periodic information or offers that we feel may be of interest to you about Hannaford or other carefully selected products.
  
  If at any time you would like us to refrain from sending you offers in the mail, please let us know and we will do so immediately. No questions asked. Representatives at our Hannaford Customer Information Center are happy to assist with these requests. Feel free to call us anytime with questions or concerns at 800-213-9040.

Electronic Transaction Security Policy

Our Electronic Transaction Security Policy

• Hannaford Supermarkets has been certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is recognized as the accepted industry security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations protect customer credit and debit card account data.
   
  For more information on the Payment Card Industry Data Security Standard, please visit the PCI Security Standards Council website.

The Hannaford Privacy Policy may be changed at any time without prior notice.