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FAQs

We've got the answers you're looking for…

  • I cannot register a new account, can you help?

    If you see an error message asking you to enter a valid email address please double check the text you entered in the email field and confirm it is entered correctly.

    If you see an error message stating that the email address you entered is already in use, you may have already registered. If so, you can check your email for a previous registration confirmation. If not, you can use the 'forgot password' feature to reset your password. If you do not receive an email confirmation from Hannaford after registration, please allow several minutes for email networks to send the message to your account. If you still do not receive a message after some time, or check to see if the message went into a 'spam' folder within your email program.

    I forgot my password, how do I recover it?

    You can reset your password or security answer by using the 'forgot password' feature. This will send you an email containing a reset link. For security purposes, you must click this link within 12 hours or it will not be valid. If this happens, simply go through the reset password process again to receive a new email. When you click this link you will be taken back to Hannaford.com where you create a new password.

  • How do I shop online?

    There are many features you can use to plan your next in-store shopping trip or place a Hannaford To Go order:

    • Search for products or Browse by Departments.
    • Create up to 10 shopping lists.
    • Print, email or view your list on a mobile device.
    • Guiding Stars ratings are displayed to help you make nutritious food choices.
    • Compare nutritional value and prices.
    • Browse the weekly flyer and add directly to your list.
    • Order Party Platters and Cakes for pick up in-store.

    Visit the Hannaford To Go Section for more information on ordering online and picking up at select locations.

    What is your flyer schedule?

    Our flyer schedule is Sunday through Saturday, and the prices you'll find on Hannaford.com reflect the current day's promotions and pricing.

    We make every effort to ensure our online price is consistent with the price in-store. In the infrequent case in which they are different, the store price will be honored.

    Why can't I find the items I'm looking for?

    There are several ways to find items on the site, including searching and browsing for items. If you are searching for a specific item, ensure that the name is spelled correctly. You can also try simplifying the search term such as "Vanilla yogurt" instead of "Low fat vanilla greek yogurt". If you are still unable to find the item it is possible your selected store does not carry the item you are looking for.

    How do I compare items?

    While browsing, click on the "Compare Items" checkbox on up to 3 items then click "Compare Items" link.

  • Where do nutrition facts come from?

    For packaged products, nutrition facts and ingredients are collected from product labels and suppliers. For fresh items, all information – including allergen information – was collected from the USDA database of nutrition facts. We rely exclusively on that information. We do not independently review it, and do not provide any guarantees on its accuracy or completeness.

    How can the site help me with food allergies?

    Once you set up your nutrition profile in My Account, the products viewed will display alerts for the select allergens and other notable product characteristics, such as high fructose corn syrup or partially hydrogenated oils using the nutrition facts we collect. But, it does not screen for potential contaminants or other factors of possible interest. Because it is only based on limited supplier or USDA information, it cannot be used to guarantee that a product or item is free of an allergen or other notable product characteristic.

    How can I find out for sure if a product contains specific allergens?

    If you have a severe food allergy or other concern, please contact the manufacturer and consult your healthcare provider for medical advice. You may also contact us at 1-800-213-9040, and our representatives will be happy to assist you in researching allergy and other questions about products we carry.

  • What is a Hannaford Gift Card? >>
    What is an eGift Card? >>
    What's the difference between a Hannaford gift card and a Hannaford eGift card? >>
    Are Hannaford Gift Cards sold in specific denominations? >>
    Do gift cards expire or have any fees? >>
    Are there any fees associated with purchasing an eGift card or a physical gift card? >>
    Can I change the value of my gift card purchase or cancel the transaction? >>
    How long does it take for an eGift Card to reach the recipient? >>
    How can I purchase a Hannaford gift card? >>
    Am I restricted to using my Hannaford Gift Card only at the location of purchase? >>
    Are there any restrictions on what I can purchase with my Hannaford Gift Card? >>
    How will I know that the recipient opened their eGift Card? >>
    What happens when all the card value is used? Should I throw the card away? >>
    Are there any discounts or other incentives offered with the purchase or use of the Hannaford Gift Card? >>
    I recently purchased and sent an eGift Card but it has not arrived. What should I do? >>
    Can I schedule an eGift Card to be delivered at a future date and time? >>
    I own a business and I would like to purchase bulk Hannaford Gift cards for my customers and employees. Are bulk gift card orders available? >>
    How do I use my eGift Card? >>
    Can I use a card internationally? >>
    How do I use my eGift Card? >>
    The recipient never received my eGift Card. How can I resend it? >>
    I sent my eGift Card to the wrong email address / mobile phone number. Can I send it to a different email address / mobile phone number? >>
    Where is my plastic gift card order? >>
    I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card? >>
    I am having problems recording an audio message. What should I do? >>
    I accidentally deleted my eGift Card before I could use it. How do I request a replacement? >>
    I lost my eGift Card print out. How do I request a replacement? >>
    What should I do if my gift card is lost or stolen? >>
    How do I check the balance on my gift card? >>

    Gift Card Basics

    What is a Hannaford Gift Card?

    Hannaford gift cards are physical cards that can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products. You may also purchase gift cards online by visiting hannaford.com/giftcards, or over the phone by calling (888) 646-2577. The value of this card represents prepayment for merchandise and is not redeemable for cash. Gift cards can be used to purchase merchandise at any Hannaford Supermarket and make great gifts!

    What is an eGift Card?

    An eGift Card is a digital card as opposed to a traditional plastic gift card, and can be purchased online at hannaford.com/giftcards or by giving us a call at (888) 646-2577.

    What's the difference between a Hannaford gift card and a Hannaford eGift card?

    Hannaford Gift Cards are physical cards that can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products. You may also purchase gift cards online by visiting hannaford.com/giftcards, or over the phone by calling (888) 646-2577. Hannaford eGift Cards can only be purchased online at hannaford.com/giftcards or by calling (888) 646-2577. eGift cards do not need to be printed to be valid and can be scanned from your mobile device at checkout. eGift cards are not only environmentally friendly , but make great last minute gifts.

    Are Hannaford Gift Cards sold in specific denominations?

    Hannaford Gift Cards can be purchased and or reloaded in any denomination from $5.00 to $500.00 per card.

    Do gift cards expire or have any fees?

    No, Hannaford's Gift Cards and eGift Cards do not expire nor do they carry any fees.

    Buying & Sending Gift Cards

    Are there any fees associated with purchasing an eGift card or a physical gift card?

    There are no delivery or handling charges for standard shipping. You will only pay for the face value of the eGift card or physical gift card that you purchase.

    Can I change the value of my gift card purchase or cancel the transaction?

    We're sorry but all gift card transactions are final. If you want to increase the gift card value or reload your card, an additional transaction with be processed for you.

    How long does it take for an eGift Card to reach the recipient?

    All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If cards are not received within 24 hours please contact our Gift Card Team at (888) 646-2577.

    How can I purchase a Hannaford gift card?

    In-store

    Hannaford gift cards can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products.

    Phone

    Contact the Hannaford Gift Card Team at (888) 646-2577 to purchase or reload gift cards. Our Gift Card Sales Department is open Monday through Friday, 8:30 a.m. to 4:30 p.m. (ET)

    Online

    Our gift card page allows you to buy or reload Hannaford gift cards and eGift cards. Choose from a variety of designs. Standard shipping is free.

    Am I restricted to using my Hannaford Gift Card only at the location of purchase?

    No. Hannaford gift cards can be purchased at any Hannaford store and all independently owned stores that carry Hannaford products.

    Are there any restrictions on what I can purchase with my Hannaford Gift Card?

    You may purchase any merchandise except Money Orders, Money Transfer Services, pay Utility Bills, or pay for Returned Checks.

    How will I know that the recipient opened their eGift Card?

    You will receive an email notification when the recipient opens the email containing their eGift card.

    What happens when all the card value is used? Should I throw the card away?

    As long as there are funds on the card it can be used as often as you like. Additional funds can be added to your account up to $500 by calling the Hannaford Gift Card Team at (888)-646-2577, or online at hannaford.com/giftcards.

    Are there any discounts or other incentives offered with the purchase or use of the Hannaford Gift Card?

    A discount of 5% is available for non-profit organizations for purchases of $1,000 or more. Please call the Gift Card Team at (888)-646-2577 for more information.

    I recently purchased and sent an eGift Card but it has not arrived. What should I do?

    Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient.

    You can also resend the gift card by entering the email address and confirmation number associated with the gift card, then selecting the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent. For additional support, please call 1-888-646-2577.

    Can I schedule an eGift Card to be delivered at a future date and time?

    Yes. eGift Cards can be delivered immediately (subject to credit card and security processing time) or at any future date and time.

    I own a business and I would like to purchase bulk Hannaford Gift cards for my customers and employees. Are bulk gift card orders available?

    Bulk purchases are handled by our Gift Card Team, (888)-646-2577. Hours of operation- M-F 8:30-4:30 PM Eastern Standard Time, and can also be ordered online at hannaford.com/giftcards.

    Redeeming Gift Cards

    How do I use my eGift Card?

    Once you have received your email notification, you can view your eGift Card by clicking the "Activate your eGift card". Either print your gift card certificate or display the certificate at checkout on your mobile device. You will also need to enter your PIN code at checkout that is provided on the gift card certificate.

    Can I use a card internationally?

    Hannaford's gift cards are only valid at Hannaford stores and affiliated independent stores that sell Hannaford products.

    How do I use my eGift Card?

    Once you have received your email notification, you can view your eGift Card by clicking the "Activate your eGift card " button.

    Gift Card Issues

    The recipient never received my eGift Card. How can I resend it?

    To resend your eGift Card, enter your email address and confirmation number, then select the "Track" button. Once your gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." Your gift card has now been resent.

    I sent my eGift Card to the wrong email address / mobile phone number. Can I send it to a different email address / mobile phone number?

    To resend your gift card, enter your email address and confirmation number, then select the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been resent.

    Where is my plastic gift card order?

    Online gift card orders for plastic cards are processed within 2 business days of receipt. Our basic shipping method is regular mail and we allow 7 business days for arrival before reissuing an order.

    I didn't want to send an eGift Card, I wanted to send a plastic one. How can I send a plastic gift card?

    Unfortunately, we are unable to convert an eGift Card to a plastic one. The eGift Card can be sent to you for printing and forwarding, the same way you would forward a plastic card. Remember that eGift Cards can be personalized with audio and images.

    I am having problems recording an audio message. What should I do?

    Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To ensure Adobe has permission to access your microphone, simply select the "Play" button and follow the instructions, which will allow you to record your personal audio message.

    I accidentally deleted my eGift Card before I could use it. How do I request a replacement?

    The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address. Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact our Gift Card Team for assistance at (888)-646-2577.

    I lost my eGift Card print out. How do I request a replacement?

    If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.

    What should I do if my gift card is lost or stolen?

    We cannot be responsible for lost or stolen cards, however, if you have proof of purchase contact the Gift Card Team at (888)-646-2577 . If we find your gift card has not been redeemed, or has some remaining value, we can cancel the original and issue you a new gift card for that value.

    How do I check the balance on my gift card?

    You can check your gift card balance by visiting hannaford.com/giftcards or by calling (888)-646-2577

    Need help? Contact the Hannaford Gift Card Sales Line at (888) 646-2577 to purchase or reload gift cards. Our Gift Card Sales Department is open Monday through Friday, 8:30 a.m. to 4:30 p.m.

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