Hannaford homepage
Weekly FlyerGift Cards Hannaford To Go
0 items

{"dragByHandle":true,"dragByBody":false,"cssSelector":"ql-thumbnail","widgetClass":"OverlayWidget","bindings":{"bind0":{"element":".ql-thumbnail .Quicklook .trigger","type":"quicklookselected","fn":"function(){$.fnProxy(arguments,\'#headerOverlay\',OverlayWidget.show,\'OverlayWidget.show\');}"}},"effectOnHide":"slide","effectOnShowOptions":"{}","effectOnHideOptions":"{}","closeOnBackgroundClick":true,"effectOnShowSpeed":"1200","onScreenPadding":10,"allowOffScreenOverlay":false,"captureClicks":true,"effectOnShow":"slide","effectOnHideSpeed":"1200"}

Now available in the following locations:

 

Maine
Augusta

(Tpk Mall)
Bangor

(Broadway)
Biddeford

Kennebunk

North Windham

Westbrook

Yarmouth

Massachusetts
Easton

Leominster

Vermont
Rutland

New Hampshire
Bedford

Concord

Dover Fields

Exeter

Goffstown

Hudson

Keene

Londonderry

Manchester

Nashua

Rochester

(Milton Rd.)

New York
Ballston Spa

Clifton Park

Colonie

Glens Falls

(Broad St.)
Guilderland

Kingston

(Ulster Ave.)
Niskayuna

Saratoga

It's easy!

  • Select your store from the list to start shopping.
  • Fill your online grocery cart using the search bar, Product Browse or the Weekly Flyer.
  • Choose the pickup time that works best for you, daily from 9 AM to 8 PM in ME, NH and 9 AM to 9 PM in NY, MA, VT(Sunday hours in MA are 9-8 PM).
  • Order four hours in advance for same day pickup. All pickup times are subject to availability.
  • Let our Hannaford To Go team shop for you, selecting only the best quality products.
  • When you arrive, pay for your groceries from the convenience of your car while we load your order for you.
  • The service fee for your first order is always waived.
    *Curbside pickup not available in all locations. For walk–in stores please park and pick up you order at the Hannaford To Go counter inside the store.

Helpful tips to get you started.

  • Sign in to your Hannaford account before you start so that all of your shopping is saved.
  • Use the search bar to look for general items like Milk, Apples or Ground Beef. Or search for specific brands you love like Breyer's Ice Cream or Cheerios.
  • Hover over the Shop By Department tab to see a menu of departments. Click the tab to see a full list.
  • You can also shop online directly from the Weekly Flyer.

 


Frequently Asked Questions


Ordering Online

Q. What if I can't find an item on the site?
A.
If you are unable to locate a product online, but think we carry it, add a note in the order comments when you checkout. Enter as much information about the product as possible and we will make our best attempt to find it for you.

Q. Why do 'weighed items' vary and what is 'average weight'?
A.
When you shop online for items priced by weight such as bananas or hamburger, you'll see an 'average weight' next to the item description. This is provided to help you understand a typical package size and to give you an approximate cost. When we prepare the item we will label it with the actual weight and this is what you'll be charged.

When selecting these types of items, you can specify each or pound. You can order in either measure, but if it's priced by the pound, you'll be charged by the pound.

Example: You want to order a beef chuck roast. The average roast weighs 3.5 lbs. So, you can select 'each' and quantity 1 and you'll receive a roast of about 3.5 lbs. Or if you'd like a slightly larger one, you can select 'lbs.' and enter 4 in the quantity box.

Q. Can I order my regular groceries and special occasion items like deli platters and birthday cakes together?
A.
Special occasion items like personalized cakes and platters require a 48 hour lead time before pickup. These items will have a 'select preferences' button. During your online check out you will be asked to specify a pickup time for these items and a pickup time for your Hannaford To Go order.

If you'd like to pick up your groceries and these occasion items together please use the 'order comments' to let us know and also alert the Hannaford To Go associate at time of pickup that you have a special occasion order. Remember to plan ahead and order early.

Q. Can I add special instructions regarding products?
A.
Yes. Want bananas that are a little green? Want your steak 2" thick? You can add special instructions to each item in your shopping cart. You can also leave a note if there are items on your list for which you don't want any substitutions.

Q. Can I buy age restricted items like tobacco or alcohol on–line?
A.
If your store carries alcoholic beverages and/or tobacco items you can order them for pickup. We will check your identification to validate age at pickup. If an adult over the age of 21 for alcohol or 18 for tobacco is not paying at the time of pickup for the age restricted items, the alcohol products and/or tobacco items will be removed from the order.

Please note: Due to State Law both the driver and the customer that is paying for any Hannaford To Go transaction involving alcohol purchases will be required to show a valid ID.

Q. Can I modify or cancel an order?
A. For same day orders placed at least five hours in advance you will have one hour to modify. For next day orders please use the following guidelines:

If your pickup time is:   Last chance to modify order:
Before 2 pm   4 am day of pickup
After 2 pm   9 am day of pickup


If you would like to modify your order please log in and visit your account page. If the store has not begun processing your order you can edit or cancel. If your order is already being processed you may contact the store to reschedule or add items.

When you edit your order online please be aware that you will need to go through the online checkout steps again and will receive an updated email confirmation and a new order number.

Q. What will I receive for order confirmation?
A.
We will send you an email confirmation. You can also choose to have a text reminder sent on the day of your pickup. Select your email and text preferences in your account.

Q. Are there any items I can't order online?
A.
There are only a few items that are not available online like greeting cards and select seasonal items.

 

Prices & Payment

Q. Will the prices be the same on the day of my pickup?
A. At the end of the online checkout process you will receive an "estimated total." Your final order total at pickup will differ to reflect items sold by weight such as produce and meat items.

Your final total at pickup will reflect the prices in store on that day, plus taxes and bottle deposits. You may find differences due to regular price changes or flyer price changes. Remember, our flyer is in effect from Sunday to Saturday, so orders that cross over into a new week may have different pricing.

Q. What is the fee for this service?
A. The service fee is always waived for your first order. Beyond the first order, a fee of $5 or less is charged depending on the amount of your order and your location.

Q. Can I use coupons?
A. Yes you can. Bring your coupons with you when you pickup and your service associate will apply these to your order.

Q. What are the payment options?
A.
Payment is taken at the store upon pickup. At this time we do not accept online payment. Payments with credit card, debit card, cash, check or gift card will be tendered at your vehicle. If you wish to pay with EBT or a debit card requiring a PIN, just inform your service associate when you arrive. You'll need to enter the store to conclude your order for EBT or debit card payments requiring a PIN. We are unable to accept WIC payments for online orders at this time.

* For walk–in stores payment will be made at the Hannaford To Go counter inside the store.

Picking up your order

Q. When can I pick up and do you offer same day pickup?
A.
Place your order a minimum of four hours in advance for a same day pickup. All pickup slots are subject to availability. There are limits on the number of orders for each hourly timeslot.

We offer pickup service seven days a week from 9 AM to 8 PM in ME and NH stores and 9 AM to 9 PM in NY and MA* stores. During checkout you will be able to choose from available dates and times. You can pick up anytime within the hour slot you choose. The beginning and end of the hour time slot tend to be the busiest.

* Sunday 8–9 PM pickup is not available for MA stores.

Q. Where do I go to pick up my order?
A.
Pickup for each store differs slightly. When you arrive look for the Hannaford To Go navigation signs in our parking lot to find the designated pickup area. Stores that offer walk–in pickup do not have designated parking spots.

Q. What if I'm running late?
A.
No problem, just give the store a call at the phone number listed in your confirmation email. We will continue to hold your groceries in temperature controlled cases.

Q. Can someone else pick up my order?
A.
Sure! However, if you have age restricted items in your order such as alcohol or tobacco, they must provide their own valid identification for proof of legal buying age. Your designate must pay for the order as well.

Q. What happens if there are severe weather issues on my pickup day?
A. In the event that weather related incidences such as power outages or snow/ice storms that prevent product availability or employee access to the store, we will contact customers to make other arrangements.

Q. Can I pick up my Pharmacy Prescriptions with my online order?
A.
No, unfortunately we cannot combine a prescription order with your groceries.

Substitutions, Missing Items & Returns

Q. What if an item I ordered is not available?
A. Our goal is to be in stock on all items. However, if an item is out of stock our substitution policy is to give you that same item in the closest size package, or that meets a specific nutritional aspect of the product you ordered (e.g., low sodium, fat free etc.). At the time of your pickup we will review any substitutions with you. You may refuse any of the suggested items.

Q. What if I want to return an item?
A. Products purchased through Hannaford To Go have the same quality guarantee that you’re accustomed to in our store. All store return policies apply to your Hannaford To Go order.

Q. What if I didn't receive an item in my order?
A.
Please check your receipt first to see if you were charged for the item, it may have been out of stock and a suitable substitution not found, if so, you should have been informed and it will be noted on your order summary. If you were charged for an item that you didn't receive please call the store for assistance.

Please be aware that certain hot, prepared foods, such as rotisserie chickens and hot wings, are not available for pickup prior to 11AM. If your pickup is scheduled prior to 11AM and includes these items we will try to substitute with a cold alternative if available.

Other

Q. Can I use my smart phone to place a Hannaford to Go order?
A. You can shop, modify or cancel orders on our mobile site. Visit Hannaford.com from your mobile device's browser. There's no app to download.

Your shopping lists and cart are the same on your mobile device as your computer. Any changes you make, while logged in, will be accessible to you from both devices.

Q. Do you accept phone orders?
A.
Sorry, Hannaford To Go has been designed exclusively as an internet–based shopping experience.

Q. Should I give a tip?
A.
Please, no tips. It is our pleasure to provide this service to you, our valued customer. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.

 

Q. Does Hannaford sell or share my information?
A.
Hannaford will not sell or share your information. Please see our Privacy Policy for more information.

loading