You're invited to experience a remarkable new way to shop our Dover Fields and North Windham Hannaford stores: Shop online. Get your groceries brought right to your car.
Change your store at the top of the page to the Dover Fields or North Windham Hannaford store.
Build your online grocery list using the search bar and/or the product browse.
Choose the pick-up time that works best for you, any time from 10 a.m. to 8 p.m. daily.
Our skilled team does the shopping for you, selecting only the best quality products.
When you arrive, pay for your groceries from the convenience of your car while we load your order for you.
Your first order is always FREE!
The service fee is always waived for orders over $125.
Order until 3 p.m. for same day pick up.
Get the same low prices you'd see in-store, use all the same coupons.
Pay with credit, debit, gift card or personal check (sorry, we're unable to accept cash for this service).
Hannaford to Go: Frequently Asked Questions
About Hannaford To Go
Q. What is Hannaford To Go?
A. A new Hannaford service providing you online grocery shopping with store pickup. All the same great products you expect from Hannaford in a new convenient way to shop.
Q. Do all stores have Hannaford To Go?
A. We are currently offering the service in our Dover Fields store located at the intersection of Rte 108 and Mast Road in Dover, NH and at the North Windham store located at 797 Roosevelt Trail, Windham Mall, North Windham, ME. Select stores are planned for the near future. Let us know if you are interested in this service at your local Hannaford by contacting us online.
Mobile Phone Orders
Q. How can I use my smart phone to send a Hannaford To Go order?
A. All of the features available on the site for sending, modifying and canceling orders are also available on your mobile phone. Go to hannaford.com on your phone and it you'll see our mobile site. When you login, you're shopping lists and your cart are accessible to you.
Q. How do I move items from a shopping list to a cart for ordering?
A. Select your shopping list at the top of the screen and press GO. Press "Edit List" and then scroll to the bottom of the list to find the "copy items to cart" button.
Q. Will I find Hannaford on the Apple Store or Google Marketplace?
A. No. Hannaford has a mobile site that is available through your browser. There's no app to download. We recommend that you bookmark our site so you can easily get back.
Q. If I make change to my list or cart on my phone, will they also appear on my computer?
A. Yes. You're account is the same whether your on your phone or your computer, so all changes are shown in both places.
Q. What are the easiest ways to start a list?
A. 1. Use a previous shopping trip – Go to the store and shop and buy like you normally would. At the checkout be sure to scan your myHannaford number. The next day your shopping trip will appear in your myHannaford account information under recent transactions in-store. Select all your items and save them to a new shopping list.
2. Have a recent receipt? - Go to you myHannaford account information and click on View Store Purchase History under the my transactions section. Click on the Enter Your Store Receipt link to enter the four number at the bottom of your receipt
3. Browse and search – Click on the Products icon and/or the search bar in the header to find items you typically buy. Add them to a shopping list. When you're ready, add them to your cart for purchasing.
Q. What if I can't find an item on the site?
A. If you are unable to locate a product online, but think we carry it, type a note in order comments' when you checkout online. Enter as much information about the product as possible to help us locate your item. We will make our best attempt to locate the item in the store and add it to your order.
Q. Why do 'weighed items' vary and what is 'average weight'?
A. When you shop online for items priced by weight such as bananas or hamburger, you'll see an 'average weight' next to the item description. This is provided to help you understand a typical package size and to give you an approximate cost for the estimated order total. When we prepare the item we will label it with the actual weight and this is what you'll be charged for.
When you are selecting these items, we've provided a drop down menu to select each or pound. You can order in either measure, but if it's priced by the pound, you'll be charged by the pound.
Example: You want to order 4 bananas, but have no idea what 4 bananas weigh. That's OK! You can select 'each' in the drop down box and enter 4 in the quantity box. We'll select 4 bananas and charge you the appropriate price per pound. If your making banana bread and need 2 pounds of bananas, just select 'lbs' in the drop down box and enter 2 in the quantity box.
Example: You want to order a beef chuck roast. We've provided you information that an average roast weighs 3.5 lbs. So, you can select 'each' and qty 1 and we'll prepare you a freshly cut roast of about 3.5 lbs. Or if you'd like a slightly larger one, you can select 'lbs' and enter 4 in the qty box. We can't provide items signficantly less or more than their average weight. In this example, a 1 lb. roast is no longer a roast, but a chuck steak. If you have any questions you can always call our To Go associates directly or enter comments in the item when you order online.
Q. Can I order my regular groceries and items like party platters and birthday cakes together?
A. Some special items like personalized cakes and platters require a 2 day lead time before pickup. You'll notice these items online with a 'select preferences' button in the item description. We'll also give you an 'order now and pickup as early as..." message on these items. If you'd like to order your full groceries and these occasion items together for one pickup, just tell us to combine the orders in the 'order comments' and we'll make it easy for you with just one stop. Remember to plan ahead and order early.
Q. Can I order gift cards for pickup with my groceries?
A. There are two ways tor order gift cards. You can pay online and have them mailed to your home or have them included in your pickup order. If you'd like us to add gift cards to your Hannaford To Go order use the comment section to tell us how many and in what quantities. We'll be happy to add them to your To Go order. The gift card total will not be reflected in your order total.
Q. Can I add special instructions regarding products?
A. Want bananas that are a little green? Want your steak 2" thick? You can add special instructions to items in your shopping cart by simply click the 'Add Notes' link below the product. Also, if you want to allow for substitutions on all products except, for example, the milk you have selected, you can note that as well.
Q. Can I buy age restricted items like tobacco or alcohol on-line?
A. If your store carries the items, you can order alcoholic beverages and/or tobacco items for pick-up. We will check your identification to validate age at pickup. If an adult over the age of 21 for alcohol or 18 for tobacco is not present at the time of pickup, the alcohol products and/or tobacco items will be removed from the order.
Q. Can I change an order that I've already submitted?
A. Hannaford To Go gives you the ability to modify your order online up until midnight before your pickup date. If you would like to add an item or change an item in your order, please log into the site and click on “myHannaford” in the top right corner and then , in the center column under My Transactions, click on View Online Purchase History. Click on “View Details” next to your order and then scroll down to either edit order or cancel order. Orders for same day cannot be modified online, please call the store to make any modifications or add items.
Q. Can I cancel an order after I have submitted it?
A. If you need to cancel an order, you can do so online until midnight before your pickup date. To cancel an online order, please log into the site and click on “myHannaford” in the top right corner and then, in the center column under My Transactions, click on View Online Purchase History. Click on “View Details” next to your order and then scroll down to either edit order or cancel order. To cancel your order after midnight, call the and provide us with the pickup time and order number of the order to be canceled. Please note that closing your browser while shopping online will not cancel your order if you already submitted it.
Q. What will I receive for customer communications?
A. Email addresses will be used for order confirmation and in a situation that we must contact you regarding your order.
Q. Are there any items I can't order online?
A. There are only a few items that are not available online like greeting cards and any over the counter prescriptions or drugs. You'll need to come into the store for these items.
Fees & Payment Options
Q. What is the fee for this service?
A. Orders totalling over $125 at checkout are never charged a fee. Orders under $125 carry a $5.00 service fee. Want to try it out with a small order? Your first order is always free regardless of size.
Q. Are the prices the same on the website as in the store?
A. Yes. Prices online are the same in-store for the store you have chosen to shop from (your 'Home Store' online). We update online prices daily to account for flyer specials and price changes.
Q. How do I know what my final order total will be?
A. At the end of online checkout process you will receive an "estimated total". Your final order total at pickup will differ to accurately reflect items sold by weight such as produce and meat items, taxes, bottle deposits, price changes and to adjust for any substitutions that are made to your order.
Q. Will the prices be the same on the day of my pickup?
A. Your final checkout total will reflect the prices instore on the day of your pickup. You may find differences due to regular price changes or flyer price changes. Remember, our flyer is in effect from Sunday to Saturday, so orders that cross over into a new week may have different pricing.
Example: You ordered canned peas online for 79 cents on Tuesday evening for Thursday pickup. The price went down to 69 cents on Wednesday morning. You'll pay 69 cents.
Example: Chicken breasts are on sale this week for $1.99/lb. You place your order on Friday evening for Saturday pickup. Since our flyer is still in effect, you'll receive those chicken breasts for $1.99/lb.
If you choose pickup for Sunday, the chicken breasts are now off sale and normal price of $2.89 on the day of your pickup. You will be charged $2.89/lb.
Q. Can I pay for my groceries online?
A. No, we do not accept online payment for groceries ordered online.
Q. What are the payment options at the store?
A. Payment for Hannaford To Go orders is taken at the store upon pickup. Payments with credit card, debit card, check or gift card will be tendered at your vehicle. If you wish to pay with cash or EBT, just inform your service associate at the driveup when you arrive and they will notify where to park. You'll need to enter to store to conclude your order for cash or EBT payments. We are unable to accept WIC payments for online orders at this time.
Q. Can I use Coupons
A. Absolutely. Bring your manufacturer coupons and online coupons (printed) with you and your service associate will apply these to your order at the time of checkout.
Q. What time can I pickup my groceries at the store?
A.Pickup at the store is available every day from 10am to 8pm. Choose the day and time for pickup that is best for you. We do have limits on the number of orders for each timeslot. If it's full you'll be offered the next available time slot. You can plan on pickup anytime within the hour slot you've chosen.
Q. Do you offer same day pickup?
A. Yes. You can order the same day up to 3pm for pickups after 6pm. You can place your order online anytime up to 6 days ahead. (Some occasion items such as platters & cakes have a 2 day lead time)
Same Day Pickup Times Available
10:00 AM - 8:00 PM
11:00 AM - 8:00 PM
12:00 PM - 8:00 PM
1:00 PM - 8:00 PM
2:00 PM - 8:00 PM
3:00 PM - 8:00 PM
4:00 PM - 8:00 PM
5:00 PM - 8:00 PM
6:00 PM - 8:00 PM
7:00 PM - 8:00 PM
Q. Where do I go to pickup my order?
A. Drive into the To Go drivethru portico at the front of the store. Press the button on the call box, and we'll be right out with your groceries. No need to get out of your car. A picture of the drivethru area will also be in your confirmation email.
Q. What if I'm running late?
A. No problem, just give the store a call at the phone number listed in your confirmation email. We will hold your groceries for you in temperature controlled cases.
Q. Can someone else pick up my order?
A. Sure! However, if you have age restricted items in your order such as alcohol or tobacco, they must provide their own valid identification for proof of legal buying age. Your designate must pay for the order as well.
Q. What happens if there are severe weather issues on my pickup day?
A. In the event that weather related incidences such as power outages or snow/ice storms that prevent product availability or employee access to the store, we will contact customers who have pending orders to make other suitable pickup arrangements.
Q. What if I forget a item and want to run into the store to get it?
A. If you have a last minute item to add you can either call the store directly and we'll be happy to add it, or park and come inside when you arrive. Tell the Service Leader in charge at the Checkout area that you have a 'To Go' order and we'll happily add your orders together and help you to your car.
Q. Can I have my Pharmacy Prescriptions delivered to my car with my online order?
A. No, unfortunately we cannot combine a prescription order with your groceries. However, when you arrive at the curbside driveway, just let us know. We'll point you to a designated parking area and we'll ready your groceries as you are picking up your prescription.
Q. What if an item I ordered is not available?
A. In your myHannaford account profile you can set preferences to allow for product substitutions. Our goal is to be in-stock on all items. However, if an item is out of stock our substitution policy is:
To give you that same item in the closest size package
If a sale item is substituted, you will only be charged the sale price.
In most cases, we will substitute a national brand product for national brand and private brand for private brands.
When you arrive for curbside pickup, your To Go Service Associate will inform you of any substitutions we made on your behalf. You are welcome to refuse any substitution and we will happily remove it from your order. We know you are busy, so we won't call you before pickup regarding any substitutes. If you'd like to be called for any substitutions, tell us in the order comments section when you checkout online.
Missing Items & Returns
Q. What if I want to return an item?
A. Providing you with the freshest foods for your family is a primary goal.
Your groceries will be meticulously selected and stored in appropriate temperature controlled conditions until pick-up.
If you have a question or not completely satisfied please call us at the Dover Fields Hannaford at (603)-285-9041, or the North Windham store at (207) 892-2532. A customer service representative is always available during store hours.
Hannaford To Go has the same quality guarantee that you are accustomed to at Hannaford. If you're ever disappointed with any product in your Hannaford To Go order, please contact our team at (603) 285-9041 (Dover Fields, NH store) or (207) 892-2532 (North Windham store).
Q. What if I didn't receive an item in my order?
Please check your reciept first to see if you were charged for it, because it may have been out of stock. If you were charged for an item that you didn't receive, please call the store and will make it right in the manner you prescribe.
Q. How do I return an item?
A. You can either return it normally inside the store on your next visit, or let us know when you drive up for pickup for your next order. Bring your receipt with you please.
Q. Do you accept phone orders?
A. No, Hannaford To Go has been designed exclusively as an internet-based shopping experience. However, we'll always do our best to satisfy you. Please call the Hannaford To Go store team at (603) 285-9041 (Dover Fields, NH store) or (207) 892-2532 (North Windham store) to let us know how we can help.
Q. Should I give a tip?
A. It is our pleasure to provide this service to you, our valued customer. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.
Q. Will I receive all the myHannaford benefits with my Hannaford To Go order?
A. Yes. Your order will be scanned with your myHannaford number, so you'll automatically receive any benefits for which you qualify. In addition, if your myHannaford number is associated with your Upromise account, you'll automatically receive your Upromise dollars. Lastly, you can check your profile online anytime if you want to review your order history.
Q. Does Hannaford sell or share my information?