|Pickup Time||Last Chance to Modify Order|
|Before 2 pm||4 am day of pickup|
|After 2 pm||9 am day of pickup|
If you would like to modify your order, please log into the site and click on “My Account” in the top right corner and then , in the center column under My Transactions, click on View Online Purchase History. Click on “View Details” next to your order and then scroll down to either edit order or cancel order.
Q. What will I receive for order confirmation?
A. You can select to have your order confirmed by email or SMS text in the preference section under “My Account”
Q. What will I receive for customer communications?
A. Email addresses will be used for order confirmation and in a situation that we must contact you regarding your order.
Q. Are there any items I can't order online?
A. There are only a few items that are not available online like greeting cards and any over the counter prescriptions or drugs. You'll need to come into the store for these items.
Mobile Phone Orders
Q. How can I use my smart phone to send a Hannaford To Go order?
A. All of the features available on the site for sending, modifying and canceling orders are also available on your mobile phone. Go to hannaford.com on your phone and it you'll see our mobile site. When you login, you're shopping lists and your cart are accessible to you.
Q. How do I move items from a shopping list to a cart for ordering?
"Edit List" and then scroll to the bottom of the list to find the "copy items to cart" button.
Q. Will I find Hannaford on the Apple Store or Google Marketplace?
A. No. Hannaford has a mobile site that is available through your browser. There's no app to download. We recommend that you bookmark our site so you can easily get back.
Q. If I make change to my list or cart on my phone, will they also appear on my computer?
A. Yes. You're account is the same whether your on your phone or your computer, so all changes are shown in both places.
Fees & Payment Options
Q. What is the fee for this service?
A. Orders totalling over $125 at checkout are never charged a fee. Orders under $125 carry a $5.00 service fee. Want to try it out with a small order? Your first order is always free regardless of size.
Q. How do I know what my final order total will be?
A. At the end of online checkout process you will receive an "estimated total". Your final order total at pickup will differ to accurately reflect items sold by weight such as produce and meat items, taxes, bottle deposits, price changes and to adjust for any substitutions that are made to your order.
Q. Are the prices the same on the website as in the store?
A. Yes. Prices online are the same in–store for the store you have chosen to shop from (your 'Home Store' online). We update online prices daily to account for flyer specials and price changes.
Q. Will the prices be the same on the day of my pickup?
A. Your final checkout total will reflect the prices instore on the day of your pickup. You may find differences due to regular price changes or flyer price changes. Remember, our flyer is in effect from Sunday to Saturday, so orders that cross over into a new week may have different pricing.
Q. Can I use Coupons?
A. Yes you can. Bring your manufacturer coupons and online coupons (printed) with you and your service associate will apply these to your order at the time of checkout.
A. Sorry, we do not accept online payment for groceries ordered online.
Q. What are the payment options at the store?
A. Payment for Hannaford To Go orders is taken at the store upon pickup. Payments with credit card, debit card, cash, check or gift card will be tendered at your vehicle. If you wish to pay with EBT or a debit card requiring a PIN, just inform your service associate at the driveup when you arrive and they will notify you where to park. You'll need to enter the store to conclude your order for EBT or debit cards payments requiring a PIN. We are unable to accept WIC payments for online orders at this time.
Q. What time can I pick–up my groceries at the store?
A. Pickup times can vary by store, so check your store. We do have limits on the number of orders for each hourly timeslot. If the timeslot is full, you'll be offered the next available time slot. You can plan on pickup anytime within the hour slot you've chosen.
Q. Do you offer same day pickup?
A. Yes, as long as the time slot haven’t been filled for the day. You can order the same day up to 3pm for pickups after 6pm. You can place your order online anytime up to 6 days ahead. (Some occasion items such as platters & cakes have a 2 day lead time)
|Order Before||Same Day Pickup Times Available|
|6:00 AM||10:00 AM – 8:00 PM|
|7:00 AM||11:00 AM – 8:00 PM|
|8:00 AM||12:00 PM – 8:00 PM|
|9:00 AM||1:00 PM – 8:00 PM|
|10:00 AM||2:00 PM – 8:00 PM|
|11:00 AM||3:00 PM – 8:00 PM|
|12:00 PM||4:00 PM – 8:00 PM|
|1:00 PM||5:00 PM – 8:00 PM|
|2:00 PM||6:00 PM – 8:00 PM|
|3:00 PM||7:00 PM – 8:00 PM|
Q. Where do I go to pick–up my order?
A. Watch for the Hannaford To Go navigation signs as you're driving into our parking lot. Drive to the designated pickup area. Press the button on the call box to announce your name. We’ll ask you to drive ahead so others behind you can announce themselves as well. After we quickly review your order and collect payment, we'll be right out with your groceries. No need to get out of your car. A picture of the drive thru or drive up area will also be in your confirmation email.
Q. What if I'm running late?
A. No problem, just give the store a call at the phone number listed in your confirmation email. We will hold your groceries for you in temperature controlled cases.
Q. Can someone else pick up my order?
A. Sure! However, if you have age restricted items in your order such as alcohol or tobacco, they must provide their own valid identification for proof of legal buying age. Your designate must pay for the order as well.
Q. What happens if there are severe weather issues on my pickup day?
A. In the event that weather related incidences such as power outages or snow/ice storms that prevent product availability or employee access to the store, we will contact customers who have pending orders to make other suitable pickup arrangements.
Q. What if I forget a item and want to run into the store to get it?
A. If you have a last minute item to add you can either call the store directly and we'll be happy to add it, or park and come inside when you arrive. Tell the Service Leader in charge at the Checkout area that you have a 'To Go' order and we'll happily add your orders together and help you to your car.
Q. Can I have my Pharmacy Prescriptions delivered to my car with my online order?
A. No, unfortunately we cannot combine a prescription order with your groceries. However, when you arrive at the designated pick up area, just let us know. We'll point you to a designated parking area and we'll ready your groceries as you are picking up your prescription.
Q. What if an item I ordered is not available?
A. Our goal is to be in–stock on all items. However, if an item is out of stock our substitution policy is:
- To give you that same item in the closest size package
- If a sale item is substituted, you will only be charged the sale price.
- Please note that if for some reason we are out of stock with an item you ordered we will substitute that item with a suitable replacement. At the time of your pick up our To Go Service Associate will review with you any substitutions and you’re welcome to refuse any of the suggested items.
We know you are busy, so we won't call you before pickup regarding any substitutes. If you'd like to be called for any substitutions, tell us in the order comments section when you checkout online.
Missing Items & Returns
Q. What if I want to return an item?
A. Products purchased through Hannaford To Go have the same quality guarantee that you’re accustomed to in our store. If you are not completely satisfied please call the Hannaford To Go store team at your store or bring the item back to store. You can either return it normally inside the store on your next visit, or let us know when you drive up for pickup for your next order. Bring your receipt with you please.
Q. What if I didn't receive an item in my order?
A. Please check your receipt first to see if you were charged for the item, it may have been out of stock and a suitable substitution not found, if so, you should have been informed. If you were charged for an item that you didn't receive or have questions about substitutions please call the store for assistance.
Q. Do you accept phone orders?
A. Sorry, Hannaford To Go has been designed exclusively as an internet–based shopping experience. However, we'll always do our best to satisfy you. Please call the Hannaford To Go store team to let us know how we can help.
Q. Should I give a tip?
A. Please, no tips. It is our pleasure to provide this service to you, our valued customer. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.
Q. Will I receive all the myHannaford benefits with my Hannaford To Go order?
A. Yes. Your order will be scanned with your myHannaford number, so you'll automatically receive any benefits for which you qualify:
- View your purchases online
- Track purchases of foods that earn Guiding Stars
- Earn dollars through your SavingStar account
- Earn dollars through your Ibotta account
- Earn dollars through your Upromise account
- Track reimbursable health care expenses
Q. Does Hannaford sell or share my information?