HANNAFORD TO GO
Now available in the following locations:
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Frequently Asked Questions
|If your pick up Time is||Last Chance to Modify Order|
|Before 2 pm||4 am day of pickup|
|After 2 pm||9 am day of pickup|
If you would like to modify your order please log in and visit your account page. If the store has not begun processing your order you can edit or cancel. If your order is already being processed you may contact the store to reschedule or add items.
When you edit your order online please be aware that you will need to go through the online checkout steps again and will receive an updated email confirmation and a new order number.
Q. What will I receive for order confirmation?
A. We will send you an email confirmation. You can also choose to have a text reminder sent on the day of your pick up. Select your email and text preferences in your account.
A. There are only a few items that are not available online like greeting cards and select seasonal items.
Prices & Payment
Q. Will the prices be the same on the day of my pick up?
A. At the end of the online checkout process you will receive an "estimated total." Your final order total at pickup will differ to reflect items sold by weight such as produce and meat items.
Your final total at pickup will reflect the prices in store on that day, plus taxes and bottle deposits. You may find differences due to regular price changes or flyer price changes. Remember, our flyer is in effect from Sunday to Saturday, so orders that cross over into a new week may have different pricing.
Q. What is the fee for this service?
A. The service fee is always waived for your first order. Beyond the first order, a fee of $5 or less is charged depending on the amount of your order and your location.
Q. Can I use coupons?
A. Yes you can. Bring your coupons with you when you pick up and your service associate will apply these to your order.
Q. What are the payment options?
A. Payment is taken at the store upon pickup. At this time we do not accept online payment. Payments with credit card, debit card, cash, check or gift card will be tendered at your vehicle. If you wish to pay with EBT or a debit card requiring a PIN, just inform your service associate when you arrive. You'll need to enter the store to conclude your order for EBT or debit card payments requiring a PIN. We are unable to accept WIC payments for online orders at this time.
Picking up your order
Q. When can I pick up and do you offer same day pickup?
A. Place your order a minimum of four hours in advance for a same day pickup. All pickup slots are subject to availability. There are limits on the number of orders for each hourly timeslot.
We offer pickup service seven days a week from 9 AM to 8 PM in ME and NH stores and 9 AM to 9 PM in NY and MA* stores. During checkout you will be able to choose from available dates and times. You can pick up anytime within the hour slot you choose. The beginning and end of the hour time slot tend to be the busiest.
*Sunday 8–9 PM pickup is not available for MA stores.
Q. Where do I go to pick up my order?
A. Pickup for each store differs slightly. When you arrive look for the Hannaford To Go navigation signs in our parking lot to find the designated pick up area.
Q. What if I'm running late?
A. No problem, just give the store a call at the phone number listed in your confirmation email. We will continue to hold your groceries in temperature controlled cases.
Q. Can someone else pick up my order?
A. Sure! However, if you have age restricted items in your order such as alcohol or tobacco, they must provide their own valid identification for proof of legal buying age. Your designate must pay for the order as well.
Q. What happens if there are severe weather issues on my pickup day?
A. In the event that weather related incidences such as power outages or snow/ice storms that prevent product availability or employee access to the store, we will contact customers to make other arrangements.
Q. Can I pick up my Pharmacy Prescriptions with my online order?
A. No, unfortunately we cannot combine a prescription order with your groceries.
Substitutions, Missing Items & Returns
Q. What if an item I ordered is not available?
A. Our goal is to be in stock on all items. However, if an item is out of stock our substitution policy is to give you that same item in the closest size package, or that meets a specific nutritional aspect of the product you ordered (e.g., low sodium, fat free etc.). At the time of your pick up we will review any substitutions with you. You may refuse any of the suggested items.
We know you are busy, so we will rarely call you about a substitution. If you'd like to be called for any substitutions, tell us in the order comments section when you checkout online.
Q. What if I want to return an item?
A. Products purchased through Hannaford To Go have the same quality guarantee that you’re accustomed to in our store. All store return policies apply to your Hannaford To Go order.
Q. What if I didn't receive an item in my order?
A. Please check your receipt first to see if you were charged for the item, it may have been out of stock and a suitable substitution not found, if so, you should have been informed and it will be noted on your order summary. If you were charged for an item that you didn't receive please call the store for assistance.
Please be aware that certain hot, prepared foods, such as rotisserie chickens and hot wings, are not available for pickup prior to 11AM. If your pickup is scheduled prior to 11AM and includes these items we will try to substitute with a cold alternative if available.
Q. Can I use my smart phone to place a Hannaford to Go order?
A. You can shop, modify or cancel orders on our mobile site. Visit Hannaford.com from your mobile device's browser. There's no app to download.
Your shopping lists and cart are the same on your mobile device as your computer. Any changes you make, while logged in, will be accessible to you from both devices.Q. Do you accept phone orders?
A. Sorry, Hannaford To Go has been designed exclusively as an internet–based shopping experience. However, we'll always do our best to satisfy you. Please call the Hannaford To Go store team to let us know how we can help.
Q. Should I give a tip?
A. Please, no tips. It is our pleasure to provide this service to you, our valued customer. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.
Q. Does Hannaford sell or share my information?