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Press Release

A Message to Our Customers About COVID-19

Mar. 11, 2020


A Message to Our Customers About COVID-19 from Mike Vail, President Hannaford Supermarkets


A Message to Our Customers About COVID-19
Dear Customers,
As coronavirus (COVID-19) has begun to spread in the United States, we know that many of you have already taken steps to ensure your family's wellbeing. I want to assure you that Hannaford is committed to be your partner in keeping you, your family, and all our associates safe and healthy.
We've been monitoring the situation closely and following recommendations from the Centers for Disease Control and Prevention (CDC). We've implemented several changes for our associates, including travel restrictions, cancellations of conferences or other group gatherings, and postponing or canceling of meetings that involve large numbers.
Within our stores, we're focused on protecting your health and the health of our associates. We practice rigorous cleaning procedures throughout the entire store - from the entryway where we offer sanitizing wipes, to well-maintained bathrooms, to regularly sanitized PIN pads, grocery conveyor belts and other surfaces that people touch frequently. Our food safety practices are also exhaustive and thorough.
We strictly enforce personal hygiene techniques that are most effective at combating viruses, such as hand washing with soap and water for at least 20 seconds. And, we've asked associates who are feeling ill to stay home.
Our team is also working hard to help you with your needs at home. As customers are focused on keeping their families well, we've experienced a high demand for products such as cleaning supplies and hand sanitizers. We're working closely with our suppliers to provide you with the products you need, as soon as they're available. We're searching widely for new sources of supplies, and stores have implemented a purchase limit on certain items to ensure that products remain available.
Please be assured that we're closely following developments and will respond quickly as circumstances change. The health of you and your family, our associates and our communities is our first priority.
Mike Vail
Hannaford Supermarkets